MONITORING ASCERTAINS IT PERFORMANCE, REFOCUSING RESOURCES ON BUSINESS GOALS ORGANIZATIONS DRIVE GLOBAL SOURCING THROUGH COLLABORATION Too many customers feel under siege because of the state of virus and spam proliferation, government regulation, end-user demands, and unexplained outages. Information Technology (IT) organizations have an unending list of tasks that involve upgrades, patches, false and real alarms, issue resolution, and keeping critical systems running. Surveys by the leading industry analysts along with the product plans of top platform vendors indicate that business of all sizes have strong motivations to advance IT capabilities, but avoid the complexity and headaches of managing systems, networks, and applications. In addition, increasing risks and vulnerabilities make the routine tasks of IT ever harder to manage and ever more costly. |



