TECHNOLOGY FROM A CLIENT POINT OF VIEW

Business Performance Justifies Technology

For business customers, the novelty of tech is long over. Clever technology, hype, and amusement value are no longer impressive. Your customers, staff, and partners expect technology to be easy and effective. Sub-par IT applications cause prospective customers to walk, leaving your tech environment for a better option. It makes good business sense that your network and computing infrastructure is rock solid, reliable, and effective. The revelation is that technology too often is disconnected from the business, and even one technology from another. Businesses want more from their applications and infrastructures - especially the ability to flexibly optimize cost, reduce risk and enable growth.

Greetings! I hope everyone's new year started off strong. I'd like to thank our customers and associates for all the great work we did together in January and all the wonderful projects going on here at Definition 6. This month we continue our theme of managed network services and network monitoring solutions. We are really committed to offering solutions that will help our customers save money and increase capabilities. Our organization has always helped our customers sell more and reduce costs through productivity gains. We see the monitoring and management of our customer's networks as an extension to this long legacy of being relevant business partners to our customers.

Please enjoy this month's Defining Insights and the best of the web that we have gathered for you this month.

Michael

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Communication
Beating the Boomer Brain Drain Blues
The oldest baby boomers are six years away from retirement. Will your company continue to thrive if they take their knowledge with them?
By Susannah Patton, CIO Magazine

IT Directions '06
As a new year begins, Sarbox and governance converge - and new technology takes a holiday.
Bob Violino, CFO Magazine

Collaboration
The Social Side of Services
Are IT developers succeeding with SOA?
By Steve Vinoski, IEEE Internet Computing

Business Intelligence
Not Just for Bosses Anymore
BY Meridith Levinson, CIO Magazine


Commerce
Improving Customer Experience:
Usability Testing is Not Enough
By Bonny Brown, E-Commerce Times

Marketing Effectively With Fewer Resources
E-mail is a powerful way to help small and medium businesses build customer relationships and increase repeat business.
By Kate Carroll de Gutes, Inc.com